ISG Says Low Satisfaction Scores for AI Services Reflect ‘Growing Pains’ as Enterprises Struggle with Adoption – Information Servs Gr (NASDAQ:III)
AI lags other emerging technologies in customer experience despite surge in service offerings, investment, ISG Star of Excellence™ CX Insights Report finds Services related to AI and specifically generative AI often fell short of enterprise expectations in 2024, according to a new report from Information …